- We do not accept returns on consumables, such as oils, dabs, flower, gummies, lollipops, or Pot Rocks.
- For other items, you can initiate a return for new and unopened items within 10 days from your delivery date. We will provide store credit or a refund on approved returns. If your purchase is older than 10+ days from delivery, unfortunately, we are unable to provide a refund or store credit.
- To complete returns we will require a receipt or a proof of purchase. Depending on your return we may ask for additional information.
- You must return items in new and unused condition with all original materials included in the shipment. We inspect all returned items before processing any store credit or refund.
- Refunds will be applied to your original method of payment, within a 24-72 hours (business days). If you haven't received a refund, first check with your bank or credit card company. There is often a processing time before a refund is posted. If you have done all of the above and still have not received your refund, please contact us at sales@hemplivingusa.com.
- For fulfillment errors and/or defects please provide your order number, Issue details and email it to sales@Hemplivingusa.com. One of our representatives will be in contact with you within 24-48 business hours.